Privacy Statement Welcome to Simhuis!

Simhuis BV considers the protection of personal data to be of the utmost importance for the conduct of its business activities. Personal data is processed and secured with the greatest possible care. In all cases, Simhuis complies with the requirements of the Personal Data Protection Act.

Processing of personal data.

In the context of its services, Simhuis BV records data about you when you visit the site, request information, participate in special promotions, or otherwise make contact. Simhuis BV distinguishes between personal data and anonymous or anonymized data. Personal data is data that can be traced back to your identity, such as name, address, telephone number, age, etc. Anonymous data is data that can no longer be traced back to your identity. Simhuis BV can obtain personal data in various ways. You may have first provided the personal data yourself, for example, to enter into a subscription contract.

Information obtained through purchases regarding and/or use of services at Simhuis BV. Your requests to provide an email address, postal address, or telephone number so that Simhuis BV can fulfill your request for information. Additionally, anonymous data may be collected that is linked to your Internet Protocol address (IP address). When you visit the Simhuis BV website, it is necessary to collect certain information to ensure the connection runs smoothly. When you request a website, the web server needs to know where the website should be placed. The IP address is used for this purpose. This is a series of numbers automatically assigned to your computer by your ISP each time you log on to the internet, so that your computer can be identified. It is not possible for Simhuis BV to identify you solely by your IP address unless you provide this to us yourself.

Click behavior

On the Simhuis BV website, general, non-identifying visitor data is stored, such as the most visited pages. This is done to optimize the page layout. This data can also be used to place more targeted information on the website. In this way, Simhuis BV uses this data to further optimize its services for you.

Sharing of personal data

We consider your privacy very important. Therefore, we only share certain or specific business and personal data with our partners and third parties when it is truly necessary, for example, because it is required for your order. We will never sell your data to third parties. To ensure this is properly managed, we have entered into data processing agreements with all parties with whom we share your personal data. This provides a clear agreement regarding who is responsible for which data. We share your personal data with various parties to ensure that your order can be delivered within 48 hours and that we can provide you with the best possible service:

• From provider;
• The payment data processor;
• The parcel delivery person;
• The processor of communication data (such as telephony, SMS, and email);
• (Online) marketing channel;
• Administrative processors;
• If applicable: the insurer and authorized agent;
• If applicable: the repair company;
• Indien van toepassing: de fabrikant van een apparaat;
• If applicable: the risk assessor;
• If applicable: the identity data processor.
• 
  

All contracting parties are established in the European Union and are bound by the General Data Protection Regulation.

Use of personal data

Simhuis BV stores your personal data in a central database. We use your personal data to execute the agreement concluded with you. In addition, we wish to use your personal data to inform you about new services, products, or offers from Simhuis BV. If you no longer wish to receive this information, you can send this to Simhuis BV by email, post, or telephone. Simhuis BV will stop sending marketing information as soon as we have received your request. Simhuis BV does not pass on personal data to persons or companies outside Simhuis BV, unless this is legally required or necessary for the execution of an agreement that Simhuis BV has concluded with you.

Inspection

As a Simhuis customer, you can of course submit a request at any time for access, correction, data portability, or deletion of your personal data from our database. You can do this through our Customer Service or by contacting the Privacy Team directly via info@simhuis.nl. We ask that you confirm your identity so that we do not simply share your data with others.

Right to data portability

You have the right to receive personal data that Simhuis holds about you. This allows you to easily transfer this data to another provider of the same type of service. You can also ask Simhuis to provide the data directly to this other organization.

Storage of personal data

We do not retain your personal data for longer than necessary. In some cases, we need your personal data to detect fraudulent or illegal activities. In such cases, we are legally obliged to share this personal data with the police, the judicial authorities, or public prosecutors upon request. Additionally, we have tax obligations to the Tax and Customs Administration. This means that, from a legal, commercial, and regulatory perspective, we retain your personal data to be able to deliver the products and services you have ordered and to serve you as safely and reliably as possible. Would you like us to adjust your privacy preferences? Please contact us at info@simhuis.nl.

Correctie van uw gegevens 

You have the right to have your personal data corrected if it is incorrect. You can contact us for this purpose via info@simhuis.nl. You will receive a written response from us within 14 days.

Deleting your data Naturally, you can have your data deleted through us if you wish. Our privacy experts will process your request within 14 working days. Are you subscribed to a subscription service via Simhuis? In that case, we cannot delete your personal data because you entered into a fixed-term contract with one of the telecom providers via Simhuis. After your contract with the provider has ended, you can submit a request to Simhuis to delete your personal data.

Security of your personal data

We always ensure the best information security. Our website features a secure connection (recognizable by “https” in the address bar) and an SSL certificate. Furthermore, we always use the best security software to store your personal data as securely as possible. We verify and monitor all employees regarding which personal data they have access to and keep track of who has viewed which personal data. This way, we always know what happens to your personal data. In addition, all Simhuis employees hold a Certificate of Conduct (VOG), so that we can ensure that everyone handles your personal data securely.

Objection to the processing of your personal data You may object to the processing of your personal data by Simhuis if it is used by Simhuis for purposes that are not necessary to enforce an agreement or to comply with legal obligations. For example, you may object to the use of your personal data for analysis, marketing, and sales activities.

Objection to approach

You may object to the engagement of Simhuis for purposes that are not necessary to enforce the agreement or to comply with legal obligations. For example, you may object to the approach to sales activities. You may object separately to the following forms of approach:

– approach via SMS/WhatsApp/e-mail

– telemarketing

– written approach

You can contact us in writing via info@simhuis.nl. Simhuis will process your objection as soon as possible. However, it may take some time before your objection has been addressed in all documents. Therefore, it is still possible to contact you during this period.

Use of cookies

Simhuis BV uses cookies when providing its services. Cookies are small text files that are stored on your computer's hard drive when you visit a website. This allows Simhuis BV, for example, to deduce the visitor's preferences. Cookies can also be used to make the website easier for you to use. For example, when you log in to the Simhuis BV website to access Simhuis BV online services, an email address and password are required. To speed up this login process, Simhuis BV has placed a cookie on your computer's hard drive. The next time you visit the Simhuis BV website, we recognize you – thanks to the placed cookie – as a customer.

These cookies do not contain personal data and are only used to facilitate the use of the website. Cookies cannot transmit information about you or your computer system. If you do not wish to use cookies, you can disable them in your web browser's web options. If you have disabled the use of cookies in your browser, you can still visit most parts of the website. Simhuis BV and other websites.

On the website, you will find a number of links to other websites. Although these websites have been carefully selected, Simhuis BV accepts no responsibility for the handling of your personal data by these organizations. Please also read any privacy statement on the website you visit.

Reviews

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide your name, place of residence, and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the services; we have given WebwinkelKeur permission to do so. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Do you have any questions?

Simhuis BV attaches great importance to the careful handling of your personal data. If, after reading this privacy statement, you still have questions, suggestions, or comments, or have complaints about the way in which Simhuis BV has processed your personal data, you can inform us in writing by sending a letter or email to Simhuis BV, Poelsweg 12, 7256AG Keijenborg, or by email to info@simhuis.nl

Changes

Simhuis BV reserves the right to make changes to the disclaimer or this privacy statement. Therefore, please check our website regularly.